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Excerpt from “Characters”. Character 11: Landlord

Excerpt from “Characters”. Character 11: Landlord

by Michael Best | Jul 21, 2022 | Articles and excerpts

When the time comes to negotiate or renew a lease, not all landlords will approach it with the take-it-or-leave-it attitude Graham and Andrea experienced. Much depends upon circumstances such as prevailing vacancy rates in the area and the general economic outlook,...
Excerpt from “Characters”. Character 12: Insurance Broker

Excerpt from “Characters”. Character 12: Insurance Broker

by Michael Best | Jul 20, 2022 | Articles and excerpts

Usually the broker’s service doesn’t cost you a penny—he or she is remunerated by the insurance company with whom your business is placed. But therein lies a potential conflict of interest and further reason to select carefully. You want to trust that your broker will...
Excerpt from “Characters”. Character 13: Alarm Technician

Excerpt from “Characters”. Character 13: Alarm Technician

by Michael Best | Jul 19, 2022 | Articles and excerpts

If ever a proverb applied to small business and alarm systems, it’s the one about the futility of shutting the stable door after the horse has bolted. To invoke another old expression, I wish I had a dollar for every time I heard about a small business calling...
Excerpt from “Characters”. Character 14: Janitor

Excerpt from “Characters”. Character 14: Janitor

by Michael Best | Jul 18, 2022 | Articles and excerpts

Unfortunately for this company, a benchmark for screen printing ink manufacturers had been established in my mind months before when I attended a similar meeting at an ink factory near Atlanta. The contrast couldn’t have been starker. There were no ink stains on...
Excerpt from “Characters”. Character 15: Neighbour

Excerpt from “Characters”. Character 15: Neighbour

by Michael Best | Jul 17, 2022 | Articles and excerpts

The degree to which this type of business neighbour can be detrimental ranges from merely irritating to seriously destructive. Such neighbours could break your small business if, in a worst-case scenario, by their presence or behavior, they discouraged customers from...
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