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Excerpt from “Characters”. Character 26: Trucker

Excerpt from “Characters”. Character 26: Trucker

by Michael Best | Jul 6, 2022 | Articles and excerpts

If the driver is a long-haul trucker, the tractor part of the rig will have a sleeper berth (living quarters) complete with bed, fridge, TV, air conditioner, microwave, and other home comforts. I once met a long-haul trucker whose sleeper berth included a bed for the...
Excerpt from “Characters”. Character 27: Courier

Excerpt from “Characters”. Character 27: Courier

by Michael Best | Jul 5, 2022 | Articles and excerpts

I don’t think most small business owners give much thought to how a courier can impact the impression customers have of their business. I didn’t—until a customer made me. In the early days we used a courier company for local deliveries within about a 150-kilometre...
Excerpt from “Characters”. Character 28: Competitor

Excerpt from “Characters”. Character 28: Competitor

by Michael Best | Jul 4, 2022 | Articles and excerpts

Let’s return to our broad-brush definition of “competitor” and focus on this part of it: “a company in the same industry who offers a similar product or service.” Interpreted too broadly, this can be misleading. Much depends on what we...
Excerpt from “Characters”. Character 30: Graphic Artist

Excerpt from “Characters”. Character 30: Graphic Artist

by Michael Best | Jul 2, 2022 | Articles and excerpts

Small businesses face this choice when trying to promote themselves and their services and products—words or images or both? I’m suggesting that in many circumstances, images (or perhaps images accompanied by some wording) will do a much better job. This shouldn’t...
Excerpt from “Characters”. Character 31: Online Media Developer

Excerpt from “Characters”. Character 31: Online Media Developer

by Michael Best | Jul 1, 2022 | Articles and excerpts

Online media developers come in many guises including the neighbour’s kid, your geeky niece, or retired Uncle Fred with too much time on his hands. These enthusiastic amateurs are not, however, the online developers I have in mind for you. I’m talking...
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