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Excerpt from “Characters”. Character 19: Company Clown

Excerpt from “Characters”. Character 19: Company Clown

by Michael Best | Jul 13, 2022 | Articles and excerpts

Now, almost four hundred years later, we still discuss and study laughter, not so much to understand its impact on human health (it’s generally accepted to be beneficial), but to understand why it’s beneficial because neuroscientists still aren’t sure what happens in...

Excerpt from “Characters”. Character 20: Virtual Assistant

by Michael Best | Jul 12, 2022 | Articles and excerpts

Blind faith is not a good data-management strategy when working with a virtual assistant, particularly when the data may be sensitive. You risk exposure during transmission and after the assistant receives it. Exposure during transmission can be addressed by digital...
Excerpt from “Characters”. Character 21: Computer Tech

Excerpt from “Characters”. Character 21: Computer Tech

by Michael Best | Jul 11, 2022 | Articles and excerpts

Your small business will generally have access to one of three computer technician resources, depending where you’re located—there may be exceptions in some countries and small towns. The choice lies between sole practitioners, companies consisting of a staff of...
Excerpt from “Characters”. Character 22: Maintenance Technician

Excerpt from “Characters”. Character 22: Maintenance Technician

by Michael Best | Jul 10, 2022 | Articles and excerpts

Emergency maintenance is required when a malfunctioning asset threatens to cause costly damage or impede operations. One good example is a restaurant freezer malfunctioning while stocked with expensive food. Another is something that happened to my business late one...

Excerpt from “Characters”. Character 23: Supplier

by Michael Best | Jul 9, 2022 | Articles and excerpts

The daily challenges most small business owners face are numerous and varied in a Jack-of-all-trades kind of way. One minute you’re resolving an irate customer’s problem and the next refereeing a difference of opinion between two employees. You’re the owner. You’re...
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