by Michael Best | May 4, 2023 | Blog posts and book excerpts
I met with a friend recently in the local village coffee shop. At the next table were three people discussing a proposed gift store. They were so excited by the ideas they were coming up with that they seemed to forget that everyone else within earshot could hear...
by Michael Best | Apr 4, 2023 | Blog posts and book excerpts
I recently had a discussion with a small business owner about a difficult customer. The situation had arrived at a point where the customer was no longer worth the stress they were causing. In situations like this, and given that it’s impossible to tease your personal...
by Michael Best | Nov 25, 2022 | Blog posts and book excerpts
Given the aversion to reading that owners and executives of businesses of all sizes apparently have, you’d think that b-o-o-k were a four-letter word. In this context it isn’t. And nor is i-d-e-a. And it is from books that ideas come. So if you don’t...
by Michael Best | Oct 18, 2022 | Blog posts and book excerpts
This is not the first time I’ve written about how small acts of thoughtfulness can secure a future sale, and it won’t be the last because it’s such a simple yet powerful concept. It bears revisiting. Regularly. As I have so often written, small acts...
by Michael Best | Oct 15, 2022 | Blog posts and book excerpts
From time to time I’ve been asked why I abandoned my white collar productivity (office productivity improvement) practice and launched a business in the textile industry instead. The short answer is that office productivity improvement was too hard a sell,...
by Michael Best | Sep 5, 2022 | Blog posts and book excerpts
Twice I’ve had to file insurance claims after major disruptive events—once after the revolution in Iran and once after the 2013 flood in Calgary—with the result that I know whereof I speak when I say, “Be prepared!” You can expect a claim process to...
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