by Michael Best | May 4, 2023 | Blog posts and book excerpts
I met with a friend recently in the local village coffee shop. At the next table were three people discussing a proposed gift store. They were so excited by the ideas they were coming up with that they seemed to forget that everyone else within earshot could hear...
by Michael Best | Apr 4, 2023 | Blog posts and book excerpts
I recently had a discussion with a small business owner about a difficult customer. The situation had arrived at a point where the customer was no longer worth the stress they were causing. In situations like this, and given that it’s impossible to tease your personal...
by Michael Best | Nov 25, 2022 | Blog posts and book excerpts
Given the aversion to reading that owners and executives of businesses of all sizes apparently have, you’d think that b-o-o-k were a four-letter word. In this context it isn’t. And nor is i-d-e-a. And it is from books that ideas come. So if you don’t...
by Michael Best | Nov 14, 2022 | Articles and excerpts
I’m an introvert. However, I didn’t fully appreciate what introversion is until I read Susan Cain’s, Quiet: The Power of Introverts in a World That Can’t Stop Talking. Cain explains introversion as a preference for a quiet, more minimally stimulating environment. This...
by Michael Best | Oct 18, 2022 | Blog posts and book excerpts
This is not the first time I’ve written about how small acts of thoughtfulness can secure a future sale, and it won’t be the last because it’s such a simple yet powerful concept. It bears revisiting. Regularly. As I have so often written, small acts...
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